Hardware platform upgrade on US servers

Dear Customers,

We want to let you know that we will be performing a major hardware upgrade of our hosting platform, affecting your service.

The servers are being migrated to our new hardware platform, featuring the latest Xeon Gold processors, enterprise-grade RAID SSD storage arrays, and optimized 10 Gigabit Ethernet internal network connections.

The new hardware is situated in a brand-new datacenter facility situated next to our existing facilities in Boston, MA. This new facility features upgraded network connections, advanced DDoS protection services, improved data security and surveillance.

We have already performed a preliminary data migration to the new hardware, but we need some time for a final data synchronization and configuration.

We chose a time slot with minimal impact according to the traffic statistics of these servers.

The expected service outage is about 30-60 minutes within the maintenance window.

The maintenance will occur as follows:

Start time: Apr 13, 2019, 03:00 EDT
End time: Apr 13, 2019, 07:00 EDT

The following servers are included in this migration wave:

Important: The user space will be converted to a 64-bit environment. We have taken steps to minimize any potential incompatibilities due to this change, but we always recommend that you check your site after the upgrade to make sure that it is working properly.

Possible issues may arise with modules/extensions/binaries that are compiled for a 32-bit environment. For example, PHP extensions (.so files) located on your hosting space might be affected. If you have such extensions, we advise that you switch to an extension that is installed server-wide, or search for the appropriate files for a 64-bit environment, which you can use after the conversion.

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