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Support:

 

Internet Services that simply work.

 

Frequently Asked Questions
View categorized listing of all common frequently asked questions.
Submit a Ticket
Submit a new issue to a Department.
General News
View latest company news and announcements.
Downloads
Optional downloadable files & links to help keep your computer working.

 


24/7 Tech Support

At eHosted.com, we place EMPHASIS ON SUPERIOR CUSTOMER CARE. Our staff is well trained and always eager to assist you.
More than 80% of our customers come to us referred by a current eHosted client. The reason is obvious - OUR SUPPORT IS SIMPLY THE BEST! Submit a New Request.

24/7 State-of-the-art Tech Support Ticketing System
Absolutely the best ticketing system ever created. Open a tech support ticket via an online, easy to use form. The entire process is rather simple and you will be notified by e-mail as your ticket is answered. Submit a New Request.

One-hour Response
Is your current host taking days to return your tech support requests? We generally reply to each and every Tech Support Ticket within one hour of its posting... 

Supervisors Review Every Single Tech Support Ticket
Each tech support ticket thread is reviewed by a Supervisor within 24 hours. If you open up a tech support ticket - not only will you receive a one-hour response, but within 24 hours a Supervisor will make sure that everything was resolved to your complete satisfaction.

Customer Satisfaction Is Our Primary Objective
It's simple as that, Customer Satisfaction Is Our Primary Objective.
 


 

Quick Help Files:

New Easy FAQ Online Now!
   
Get questions to common questions for users and Control Panel helps and tips.
 

Most Common Issue
1
.  If you're reading this page, most likely you have confirmed your Internet is working. ;-)

2
. The most common issue we have seen is with AntiVirus, especially Norton/Symantec which has a nasty habit of deciding not to work without errors.  If you are not able to send and/or receive, the 1st thing to do is reboot your computer.
This will always be the 1st thing we ask you to do because this issue seems to be more common.

3
. Confirm you can log into your Webmail with your username and password.  If so, your issue is still mostly likely to be local with your computer or ISP.



Each user
also has many options they can choose to customize.  Once the user logs into their Webmail (www.YourDomain.com/webmail) with their login information, they can click on Options and have many choices.

The Help link at the top-right is very valuable in explaining many of these features.

Other Support Options:



If you are a SpamFree4You.com customer, please click here for support issues.